Neuroscience: Plan for the best
Imagine that in addition to surviving a really difficult conversation, you also managed to create more connection, understanding and trust in your relationship. This is absolutely possible and your approach can help make that happen.
Try expanding your thinking about what is possible.
Bring the right attitude
Bring the right attitude
Bring the right attitude
It's a feature of being human that we can feel others' emotions. So the attitude you bring to a conversation will speak volumes and will affect the other person's willingness and ability to engage with you.
Draw on what you have learned about mindset to interrupt any negative thinking and adopt a mindset that will benefit both you and the
It's a feature of being human that we can feel others' emotions. So the attitude you bring to a conversation will speak volumes and will affect the other person's willingness and ability to engage with you.
Draw on what you have learned about mindset to interrupt any negative thinking and adopt a mindset that will benefit both you and the other person. Show up prepared to listen to them and hear their desires - whatever they are. You might be surprised at the difference this makes.
You will learn more about adopting a growth mindset in the next chapter.
Start on the right foot
Bring the right attitude
Bring the right attitude
You know what it is like to get off to a bad start: someone says the wrong thing early on and then you spend a lot of energy trying to recover.
The first part of your interaction and your opening words will set the tone and direction for the conversation. Get these clear in your mind and use metacommunication to get the conversation going
You know what it is like to get off to a bad start: someone says the wrong thing early on and then you spend a lot of energy trying to recover.
The first part of your interaction and your opening words will set the tone and direction for the conversation. Get these clear in your mind and use metacommunication to get the conversation going in the right direction. The rest will then flow more easily.
Create a trail map
Bring the right attitude
Create a trail map
Imagine having a trail map or a personalised plan that helps you navigate these conversations with less effort. Now, imagine that the other person is using the same map.
Creating a working agreement with colleagues, direct reports and managers about how you will deal with any issues or conflicts before they arrive can make the conversation
Imagine having a trail map or a personalised plan that helps you navigate these conversations with less effort. Now, imagine that the other person is using the same map.
Creating a working agreement with colleagues, direct reports and managers about how you will deal with any issues or conflicts before they arrive can make the conversations a lot easier. Consider asking:
- How can we flag potential problems early?
- What do we need so we can point out each other's blind spots?
- How do we ensure that we are committed to each other's growth and development?