Let's admit it; some conversations are difficult. Just the thought of certain conversations might be enough to fire up your threat reactions, giving you sweaty palms or butterflies in your stomach. But on the other side of those conversations lies clarity, progress and better performance.
This module is all about acknowledging the fear and having the conversation anyway, equipped with the tools you need to make them a success.
Are you ready to master difficult conversations?
Difficult conversations take many forms. You might find it tricky to give or receive feedback, or shy away from dealing with difficult people or misunderstandings. Showing appreciation can even be a difficult type of conversation for many people.
When you think a conversation will be difficult you are more likely to avoid it - often subconsciously. This is simply your limbic system trying to keep you safe from a perceived threat.
Let's begin the self-awareness journey around difficult conversations by considering some common situations that arise in a workplace.
Take notes for yourself.
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