Difficult conversations are opportunities to increase excellence, build stronger relationships and solidify trust. If you plan for this kind of positive outcome, it is more likely to happen. If you are focused mostly on your own discomfort then you will increase your discomfort and theirs. So, focus your attention on the possibilities and prepare yourself for a positive outcome.
But that doesn't guarantee you will get what you aim for; you will also need to prepare for the unexpected and unpleasant to give you the stability to work with whatever challenges show up.
This chapter will help.
